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My TULA Order

Anything & everything related to your TULA orders.

When will my order ship?

Can't wait for your TULA to arrive? We know the feeling!. Our shipping information is listed below. All orders are subject to a 1-2 day processing period before they ship. TULA shipping transit times:. Holiday Shipping Information:. To receive your o

Where is my order?

Once your order ships, we’ll send you tracking information as soon as it’s available so that you can follow along as your order makes its way to you!You can always view your order's status directly in your TULA account. From there, the status is upda

I want to cancel/edit my order.

Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or canceling it entirely.Please confirm all details, including shipping information & the contents of yo

I'm having trouble with a promo code.

We all love a good deal, right?As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer.Discount codes are not valid on previous orders, gift cards, auto-delivery items & a few other promoti

I'm having trouble placing my order.

We're sorry to hear that & want to help get your order placed ASAP!A few things to try:Closing your browser & starting fresh.Purchasing through an incognito window.Try clearing your browser's cookies.If you continue to have trouble, email us at help@

Can I edit my shipping address?

Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed.If your order is returned to us for any reason, we’ll make sure it finds its' way to you. 💙

There's something wrong with my order.

We’re sorry to hear about this!. All of our orders are packed & shipped with love, but if there is something wrong with your order, please get in touch with our support team at [email protected] & we’ll work to make it right. 💙. It’s helpful to s

How do I return a purchase from a TULA retail partner?

If you purchased through a TULA-authorized retailer, process the return directly with the retailer according to their return policy.If you are unsure whether a retailer is an authorized TULA retailer, please check our TULA Store Locator.

What should I do if I received the wrong product?

We’re sorry to hear about this. We want to make sure you get the products you ordered ASAP.Please get in touch with our support team at [email protected]—we’ll take care of the rest! Psst: to help resolve this as quickly as possible, please includ

Where does TULA ship?

Tulaskincare.ca ships to all Canadian provinces & territories, while our US site ships to all 50 states & to Puerto Rico!TULA currently does not ship outside of the US & Canada, but we’re working on expanding our international experiences, so email u

My tracking says my order was delivered, but I have not received the package.

We’re so sorry to hear about this & want to get your products in your hands asap!. Sometimes, an order is marked delivered prior to its arrival. If it has been more than 3 business days since you received the email, please get in touch with our suppo

I'm having trouble with my ID.me discount.

We’re sorry to hear about the trouble you’re having but are happy to help!  Please see the step-by-step instructions for signing up for and redeeming your ID.me discount for your TULA purchase.At checkout, tap the green 'Verify with ID.me' button, yo