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TULA Skincare

<div id="isPasted" style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; font-size: 14px; line-height: 21px; color: rgb(76, 78, 86); font-family: &quot;Avenir LT Pro&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 12px;">We&apos;re sorry to hear that &amp; want to help get your order placed ASAP!</span></div><div style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; font-size: 14px; line-height: 21px; color: rgb(76, 78, 86); font-family: &quot;Avenir LT Pro&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 12px;"><br></span></div><div style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; font-size: 14px; line-height: 21px; color: rgb(76, 78, 86); font-family: &quot;Avenir LT Pro&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 12px;"><strong>A few things to try:</strong></span></div><ul style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; color: rgb(76, 78, 86); font-family: &quot;Avenir LT Pro&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; text-align: justify; font-family: Inter; font-size: 12px;">Closing your browser &amp; starting fresh.</li><li style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; text-align: justify; font-family: Inter; font-size: 12px;">Purchasing through an&#xA0;<a href="https://www.google.com/search?q=How+do+I+open+an+incognito+window%3F&amp;rlz=1C1GCEA_enUS865US865&amp;ei=F2tMYrnXFePMptQPw_aZyAk&amp;ved=0ahUKEwj5vtToqP32AhVjpokEHUN7BpkQ4dUDCA4&amp;uact=5&amp;oq=How+do+I+open+an+incognito+window%3F&amp;gs_lcp=Cgdnd3Mtd2l6EAMyBQgAEIAEMgUIABCABDIFCAAQgAQyBggAEBYQHjIGCAAQFhAeMgYIABAWEB4yBggAEBYQHjIGCAAQFhAeMgYIABAWEB4yBggAEBYQHjoHCAAQRxCwA0oECEEYAEoECEYYAFD2B1j2B2DuCWgDcAF4AIAB4QGIAeEBkgEDMi0xmAEAoAECoAEByAEDwAEB&amp;sclient=gws-wiz" rel="nofollow noopener" style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; color: var(--color-primary-black);">incognito window</a>.</li><li style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; text-align: justify; font-family: Inter; font-size: 12px;">Try&#xA0;<a href="https://www.google.com/search?q=how+to+clear+cookies&amp;rlz=1C1GCEA_enUS865US865&amp;ei=KGtMYsWlCP-mptQP3q2m0AI&amp;oq=how+to+cl&amp;gs_lcp=Cgdnd3Mtd2l6EAMYADIFCAAQkQIyBQgAEJECMggIABCxAxCRAjIICAAQgAQQsQMyBQgAEIAEMgUIABCABDIFCAAQgAQyBQgAEIAEMgUIABCABDIFCAAQgAQ6BwgAEEcQsAM6BAgAEEM6EQguEIAEELEDEIMBEMcBEKMCOgsIABCABBCxAxCDAToOCC4QgAQQsQMQxwEQowI6CwguEIAEELEDENQCOgQILhBDSgQIQRgASgQIRhgAULQMWNMVYPQfaARwAXgAgAFQiAHFBJIBATmYAQCgAQHIAQjAAQE&amp;sclient=gws-wiz" rel="nofollow noopener" style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; color: var(--color-primary-black);">clearing your browser&apos;s cookies</a>.</li></ul><div style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; font-size: 14px; line-height: 21px; color: rgb(76, 78, 86); font-family: &quot;Avenir LT Pro&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 12px;"><br></span></div><div style="box-sizing: border-box; margin: 0px; outline: 0px; padding: 0px; font-size: 14px; line-height: 21px; color: rgb(76, 78, 86); font-family: &quot;Avenir LT Pro&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 12px;">If you continue to have trouble, email us at help@tulaskincare.ca so a member of our support team can help. You can also contact us via phone to place an order at 844-545-1236, our team is online Monday through Friday 9 AM - 6 PM EST. &#x1F499;</span></div>

We're sorry to hear that & want to help get your order placed ASAP!A few things to try:Closing your browser & starting fresh.Purchasing through an incognito window.Try clearing your browser's cookies.If you continue to have trouble, email us at help@

I'm having trouble placing my order.

My TULA Order

What is the S6Pro Complex™?

Is TULA Skincare clean?

What are probiotic extracts?

Do we use live probiotic cultures? Why or why not?

Can I use TULA if I’m pregnant or nursing?

Are TULA products for me?

How do we ensure the efficacy & quality of our probiotic extracts?

Do we have to refrigerate the products since they contain probiotics?

Do you have any samples?

How can I get product recommendations & a personalized routine?

Do you offer any wholesale discounts? Can I sell TULA products?

How are TULA’s products tested?

Is TULA Skincare cruelty free?

Will TULA work for my teenager?

Will my product(s) melt/dry/freeze/expire?

Do TULA products contain live probiotic cultures?

I don't see all of your products. Are some products not available?

TULA Products

When will my order ship?

Where is my order?

I want to cancel/edit my order.

I'm having trouble with a promo code.

Can I edit my shipping address?

There's something wrong with my order.

How do I return a purchase from a TULA retail partner?

What should I do if I received the wrong product?

Where does TULA ship?

My tracking says my order was delivered, but I have not received the package.

I'm having trouble with my ID.me discount.

What is your return policy?

How long does it take to process a return?

I no longer have the original packaging, can I still return?

I’m having trouble initiating a return.

Returns & Exchanges

Tell me about TULA's auto-delivery program.

How do I edit my auto-delivery?

How do I update payment for my auto-delivery?

TULA Auto-Delivery

I'm having trouble placing my order.Updated 2 years ago