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TULA Skincare Help Center and FAQs

What is the S6Pro Complex™?

Is TULA Skincare clean?

What are probiotic extracts?

Do we use live probiotic cultures? Why or why not?

Can I use TULA if I’m pregnant or nursing?

Are TULA products for me?

How do we ensure the efficacy & quality of our probiotic extracts?

Do we have to refrigerate the products since they contain probiotics?

Do you have any samples?

How can I get product recommendations & a personalized routine?

Do you offer any wholesale discounts? Can I sell TULA products?

How are TULA’s products tested?

Is TULA Skincare cruelty free?

Will TULA work for my teenager?

Will my product(s) melt/dry/freeze/expire?

Do TULA products contain live probiotic cultures?

I don't see all of your products. Are some products not available?

TULA Products

When will my order ship?

Where is my order?

I want to cancel/edit my order.

I'm having trouble with a promo code.

I'm having trouble placing my order.

Can I edit my shipping address?

There's something wrong with my order.

How do I return a purchase from a TULA retail partner?

What should I do if I received the wrong product?

Where does TULA ship?

My tracking says my order was delivered, but I have not received the package.

I'm having trouble with my ID.me discount.

My TULA Order

What is your return policy?

How long does it take to process a return?

I no longer have the original packaging, can I still return?

I’m having trouble initiating a return.

Returns & Exchanges

Tell me about TULA's auto-delivery program.

How do I edit my auto-delivery?

How do I update payment for my auto-delivery?

TULA Auto-Delivery

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